Council understands the recent move to Alert Level 4 may have placed financial pressure on some people. 
We are encouraging ratepayers struggling to pay rates invoices due 20 August to contact us to explore a range of solutions dependent on their circumstances. These include rates rebates for those eligible, direct debit amendments, manageable payment plans with lower fixed weekly amounts, or spreading their current and future rates over an extended period via direct debit. Non-payment penalties will not be charged if a payment plan is in place.
If you require assistance, wish to make a payment arrangement for this account, or need help paying your rates while our council offices are closed, please get in touch with our Customer Service Centre on 03 546 0200 or email customer.service@ncc.govt.nz.