Council understands the recent move to Alert Level 4 may have placed financial pressure on some people.
We are encouraging ratepayers struggling to pay rates invoices due 20 August to contact us to explore a range of solutions dependent on their circumstances. These include rates rebates for those eligible, direct debit amendments, manageable payment plans with lower fixed weekly amounts, or spreading their current and future rates over an extended period via direct debit. Non-payment penalties will not be charged if a payment plan is in place.
If you require assistance, wish to make a payment arrangement for this account, or need help paying your rates while our council offices are closed, please get in touch with our Customer Service Centre on 03 546 0200 or email email@example.com.
How your rates are spent
Learn how Council sources its income and how the money is spent.
You can search Council's rateable properties database for up to date information.
Set up a direct debit for your rates
Save the hassle and set up a new authority to have your rates directly debited from your account.
Get sent rates by email
Cut out some paper in your life and get send your rates invoices by email.
Find out when and how you can make your rates payments.
Learn how rates are calculated each year and how Council uses them.
Property owner responsibilities
The property owner is responsible for all rates payments - learn more.
Postponements and rebates
Rebate and postponement schemes are in place for help with rates.
Finance and planning cycle
Find out how Council plans to fund its services each year.
Revaluation what does it mean for you?Read More
Suppression of Name and/or Postal Address information
Request Council withholds your name and/or postal address information from the publicly available rating information.
Solar saver dispute resolution
Find out what to do if you have a dispute with regards to your Solar Saver rates.