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Resource consents

During the Covid-19 shutdown, Council will continue to process resource consents electronically although capacity may be impacted at times. Council is following the Government Directives found at to determine which services can continue and how they will be delivered.

Civic house is closed for at least the next four weeks but we still have a duty resource consent officer available to take enquires. You can contact us via the Customer Service Centre (CSC) on 03 546 0200 during normal business hours.

Key Contacts:

  • Online Applications and consent info can be accessed via
  • Resource consent enquiries – call 03 546 0200
  • Resource consent applications –  

 Resource consent monitoring

Physical inspections will only be undertaken for essential and critical services. If your consent requires you to send in records, you should continue to do this as long as you can comply with the shutdown protocols or are providing an essential service such as a community water supply. If you have a query regarding this please call CSC and we will do our best to help. 

Processing of consents

These are operating as normal with the only difference being that staff are working from home and capacity may be impacted at times. The team is available for emails and phone calls as per normal, or we can arrange an online video-conferencing meeting – call O3 546 0200 to make an appointment. Consent applications including scanned forms can be emailed to  Please note we are not accepting paper applications at the moment.