Contact us by post, phone, email, or in person.

Find out how to contact us and where to find us.

Visit us

Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson.

Civic House Opening Hours
Monday, Tuesday, Thursday, Friday 8.30am to 5.00pm
Wednesday 9.00am to 5.00pm

Phone us

The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days).

The following facilities' normal working hours are Mon – Fri 8.30am – 5pm

Facility or service Phone number
Public Libraries (All) +64 3 546 8100
Rubbish Collection (Nelmac) +64 3 546 0910
Transfer Station +64 3 548 5760
Recycling Station +64 3 548 5601
Bus service (SBL) +64 3 548 3290
Riverside Pool +64 3 546 3221
Nayland Park Swimming Complex +64 3 547 0292
Founders Heritage Park +64 3 548 2649
Broadgreen House +64 3 547 0403
Natureland +64 3 548 6166
Fire permits (outside fires) +64 3 544 2441
Community Housing – Nelson Tasman Housing Trust 0800 266 325

Visit our Holiday Hours page for open times during statutory holidays.

Email us

Find out more about how to provide feedback or email

Write to us

Written correspondence to the Council should be addressed to the Chief Executive and can be posted, faxed, or emailed.

PO Box 645
Nelson 7040
New Zealand 

Media queries

If you are a member of the media, you can contact the Communications team, call +64 3 546 0207, or email

Privacy and Official Information requests

Please review our Privacy and Official Information Requests section for information on how to make a request, or email

Reporting Alleged Fraud

Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.

Visit our office 

Street address

Civic House, 110 Trafalgar Street, Nelson

Our opening hours are:

Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm, Wednesday 9.00am to 5.00pm