Total Mobility passenger transport

Nelson Tasman door-to-door transport services for people with disabilities

Total Mobility is a door-to-door passenger transport scheme designed to use regular taxi vehicles, passenger service operators, and modified taxis for wheelchair access. Its purpose is to increase the mobility of people with disabilities, so that they may access passenger transport in a similar fashion to others in the community.

In the Nelson and Tasman regions, the Nelson City Council administers the Total Mobility Scheme, with Tasman District Council making a contribution towards the budget. The local authorities fund the local share of the budget via rates, with the remainder coming from New Zealand Transport Agency funding.

The scheme entitles eligible people to receive a discount on their fare by way of a Total Mobility ID card subject to local conditions. The cards can be used in other regions of New Zealand where a local authority operates the scheme, subject to that authority's conditions. The current discount rate for Nelson-Tasman is 75% to a maximum discount of $22.50 per trip.

Nelson/Tasman have a capped fare of $30 that the subsidy applies to.

A local example of the subsidy is outlined below.

Any balance of a fare above $30 is 100% funded by the user

Metered Fare

NCC pay

Waka Kotahi pay

Customer pay


















Area covered

Nelson Tasman Total Mobility operates within the regions administered by Nelson City Council and Tasman District Council:

  • Northeast of Nelson City to the Marlborough District Council boundary at the Rai Saddle
  • Nelson City and suburbs
  • South including urban and rural Richmond, Hope, Brightwater and Wakefield to Buller District Council boundary south of Murchison
  • Northwest to Mapua, Motueka and Golden Bay

Regions currently on Ridewise are:

  • Auckland
  • Bay of Plenty (from 4 November 2019)
  • Canterbury
  • Horizons (i.e. Manawatu/Horowhenua areas)
  • Invercargill
  • Nelson
  • Marlborough
  • Northland
  • Otago
  • Taranaki
  • Waikato
  • Wellington

 If members are travelling to places where Total Mobility exists outside of the above locations they will need to apply for an OUT OF TOWN total mobility voucher. This can be done by phoning Council or emailing

Who can use Total Mobility?

This scheme is only available to people with a disability which impairs their mobility to a level that stops them from using a public bus service or requires the constant assistance of another person. All applicants are assessed for eligibility by an agency approved by the Council.

An eligible person must have an impairment that prevents them from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry in a safe and dignified manner:

  • Getting to the place from where the transport departs
  • Getting onto the transport
  • Riding securely
  • Getting off transport
  • Getting to the destination

Acceptable reasons could be inability or difficulty to:

  • Walk 500 metres unaided, approximate distance from Nelson's clock tower up Trafalgar Street to Hardy Street
  • Understand and follow directions, communicate clearly with others, read timetables and place names
  • Understand and use available information to assist you to plan and undertake short journeys by public transport
  • Enter and exit public transport safely unaided
  • Taking responsibility for one’s own personal safety and dignity throughout the journey
  • Handle money to purchase the required fare

How to join Total Mobility

The agencies listed below are responsible for assessing people’s eligibility to join the Total Mobility Scheme. We suggest you contact an agency that provides services for people with a similar disability to your own. They will carry out an assessment, and if deemed eligible, Nelson City Council will issue you with a photo ID card to be presented each time you travel. There is no charge for having an assessment.

Please note that being a member of a Total Mobility agency, having a disability and the fact that your area of Nelson City/Tasman District is not covered by a public bus service, does not automatically make you eligible for Total Mobility vouchers.

Approved Total Mobility agencies contact details

Agency Phone number
Age Concern Richmond 03 544 7624
Alzheimers Nelson Tasman 03 546-7702
Blind Foundation 03 547 6616
CCS Disability Action Nelson Marlborough 03 548 4479
Yellow Brick Road 03 5466090 ext 0 Or 027 5466 010
Stroke Foundation 03 545 8183 or 027 455 8302

Participating transport services operators

Company Phone number Notes
Nelson City and Richmond
including northeast of the city, southwest of Richmond and Mapua
Freedom Companion Driving Services 03 539 4856
or 021 355 843
Nelson City Taxis 03 548 8225
or 0800 10 88 55
Wheelchair hoist vehicles available
Sun City Taxis 03 548 2666  
Driving Miss Daisy
Wheelchair Hoist vehicles available
Driving Miss Daisy - Nelson West 03 541 0020
021 504 856
Wheelchair Hoist vehicles available

Driving Miss Daisy – Nelson East

Wheelchair Hoist vehicles available
Safe Cabs 021 222 8052
including north to Marahau and south to Mapua, Moutere valley and Motueka Valley
Motueka Regional Ambulance 03 528 7645 For people requiring wheelchair hoist vehicle only
Motueka Taxis Ltd 021 0876 7992 Mon-Wed 8.00am till 9.00pm
Thurs-Fri-Sat-12 noon till 2.00am
any other hours by negotiation
Golden Bay
There are currently no participating transport operators in Golden Bay.

Mobility Parking Permit

The Mobility Parking Permit is a different scheme CCS Disability Action Nelson Marlborough. Find out more on our Mobility Parking Permit page.

Find out more

Please see our Frequently Asked Questions or more information or assistance contact or call  546 0200.